CV Chris Dobson
19 Wills Road
Long Point NSW 2564
Mobile: +61 4 2499-0797
Phone: +61 2 9618-0659
Fax: +61 2 9829-7885
ABOUT ME
I am an extremely dedicated analytical problem solver. If I’m presented with a problem or a new challenge, I put in 110% effort during work and after hours. I work well in a team or alone. I am self motivated and have the ability to motivate others to achieve a task.
I am Currently undergoing further education to improve my skills set and seek full time employment in the areas of Logistics, sales/Customer service.
EMPLOYMENT
Officeworks Campbelltown Feb 2008 - Current
Business machines retail Sales assistant (part time)
This role consists of a variety of tasks mainly in the display and retail of electrical and consumable products however I am also currently working Saturdays in the stationary department.
Responsibilities
- Sales/Customer Service
- Stock replenishment
- Lease option and extended warranty Generation.
- Forklift driving
Achievements
- Alpha numerically sorted laser toner cartridges on interim as per brand.
- Displayed Audio products in order of price, optimal performance, and frequency response.
- Displayed flash drive display cabinet to incorporate one of each model as opposed to current promotional items only.
Bing Lee Retail Aug 2007 - Jan 2008
Retail Sales Assistant
This role comprised of Sales in electrical retail, Mainly in the audio,visual and computer department.Responsibilities
- Sales/Customer Service
- Stock replenishment
- Finance, lease option and extended warranty Generation.
- Delivery and Installation.
Achievements
- Achieved record sales for store in audio department
- Displayed Audio Room appropriately
- Trained Staff members in the technical specifications of the audio product being sold, and the use of the patch bay.
Freedom Furniture Jan 2006 - Aug 2007
Supervisor - QC Dispatch Team
This role comprised of Training Staff in various departments, Customer service, Quality control and Dispatching duties.Responsibilities
- Stock Rotation
- Pick wave maintenance
- Invoice generation
- Forklift Driving (order picker, High reach, Front load)
- Stock allocation to Australian and New Zealand.
- Occupational Health and Safety Practices.
- Care of duty
Achievements
- Achieved record low in undelivered sales report under $100,000 and maintained respective KPI’s.
- Trained over 12 staff members in completing their daily tasks
- Incorporated the use of 4 foot pallets for local deliveries and 7 foot pallets for interstate dispatch. Lowering costs and increasing productivity.
- Lowered dispatch costs by using alternative means of transportation.
Freedom Furniture Jan 2004 - Aug 2006
Sales Representative
This role comprised of Sales and Customer service, Spare parts order and dispatch. Picking and packing. Stock alterations and Sales Representative issue delegation.Responsibilities
- Recording customer service issues
- Obtaining spare parts from manufacturers both domestically and abroad
- Product alteration
- Product Repair
- Shipping of replacement stock to customers
- Assignment of work load to Representatives
Achievements
- On the Job self training and implementation, with no help, resources or contacts.
- Incorporated the use of new packaging techniques to lower stock damage from 17% to fewer than 10%.
- Lowered dispatch costs by using alternative means of transport.
Retravision Ingleburn Jan 2003 - Aug 2004
Retail Sales Representative
This role was a challenge, It involved not only the sale and service of white goods and brown goods but also repairs to Computing equipment and Musical instruments.Responsibilities
- Sales and customer service
- Repairs to musical Instruments
- Shop front and store room maintenance.
- Cash Handling
- Delivery and Installation
- Dealing with customer complaints,Faulty goods,exchanges and refunds
- Finance, lease and extended warranty generation.
Achievements
- Increased Profit margins in musical Instruments by 20%
- Generated sales figures for Audio Department In excess of 25% profit margin.
- Attained new account customers ranging from high schools to studios.
Retravision Camden Aug 1997 - Aug 2004
Retail Sales Representative
I entered this role as a Junior and became one of the best sales people in the store. Selling many items in White goods Brown goods Air conditioners Computers and mobile phones.
Responsibilities
- Sales and customer service
- Deliveries and installation
- Shop front and store room maintenance.
- Cash Handling
- Finance,lease option and extended warranty generation
- Dealing with customer complaints,Faulty goods,exchanges and refunds
Achievements
- Sales team achieved over $500,000 in combined monthly sales figures
- Generated sales figures for Audio Department In excess of 25% profit margin.
- Re Introduced Mobile phone department and trained staff members respectively.
De Rossi Industrial Jan 1996 - Aug 1997
Dispatching and receiving clerk
Mainly store room and sales duties. however I was involved in some repair of power tools. And some manufacturing of Carbon Brushes.Responsibilities
- Picking and packing
- Stock maintenance
- Stock report generation
- Store room maintenance
- Shop sales
- Assigning spare parts orders to warranty repair jobs.
- Daily Postal Delivery
- Express Courier Delivery
- Credit Claims
Achievements
- Introduced new packaging techniques to minimalise stock damage
- Generated a quicker more accurate method of turn over by using uneconomical to repair power tools as a means of acquiring after market parts. Hence minimalising waste and lowering dispatch costs.
- Trained four members of staff on warehousing and dispatching techniques that are still being used.
EDUCATION
- Freedom Furniture, Steinhoff Asia Pacific,Work Cover Australia (2004-2007)
- LO License
- Safe Work Practices certificate
- Occupational Health and safety requirement
- Mobile phone technological advancements - Nokia Training Academy (1999)
- Sound Level Studios, Sounds of You Studios, DFX (1996-2001)
- Recognized Industry certification for the completion of Audio engineering and Multi Track Recording Programmer
- Wrote, Recorded Directed and Produced over 28 musical Audio tracks for three different bands
- Bar, Hospitality and Tourism course. TAFE College (1996)
- Year 12 High School Certificate (1996)
- Principal award
- Pioneer of the school radio station
- One of the founding members of the Drama co ordination senior mentor programme
- Regular volunteer for school office and canteen duties as well as Red Cross Shield appeal
SKILL SET:
- Hyper Text Mark up Language and eXtensible Hyper Text Mark up Language (html and xhtml)
- Competent user of many Windows flavours, 98, 2000, XP.
- Ability to Delegate tasks, manage and motivate people.
- Experienced user of email - Microsoft Outlook, Outlook Express, various Web mail clients.
- Proficient user of computers, the internet and general Office applications.
- Ability to learn new applications quickly and dedicated to my work.
CITIZENSHIP:
- Australian Citizen
- British National
INTERESTS AND HOBBIES:
- Music
- Movies
- Technological Advancement
- Computers
- Gardening
- Recording
- Travel
REFERENCES:
References: To be provided on request
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